Have heard a lot of bad stuff about American airlines in general so as i'm getting into the united flight to LA and then onwards to San Jose am suitably prejudiced. But my first experience was pretty good. Used the e-checkin where instead of using a human checkin counter used a kiosk – it was a breeze!! I'm surprised why more of the Arab/ Indian carriers dont use this – its so much faster, convenient and of course saves them manpower – really no reason not to go in for it.. hmmmm..
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